Frequently asked questions

No. You can place an order without creating an account. After entering your email address, you may receive a one-time verification code, so no password is required.

You can pay securely online through Paystack or select Cash on Delivery where available.

Contact SHAMI as soon as possible. We will assist where possible, but changes or cancellations may not be possible once preparation or dispatch has started.

Standard delivery within SHAMI’s Cape Town service area is R60. Delivery outside our standard service area may be quoted separately.

Orders are usually delivered within 12–48 hours after confirmation. We may occasionally deliver sooner, but same-day delivery is not guaranteed. We will contact you if there is any unexpected delay.

SHAMI delivers across most of Cape Town and surrounding suburbs, including the City Bowl, Atlantic Seaboard, Southern Suburbs and Northern Suburbs up to the Cape Gate area.

If you are unsure whether your suburb is covered, contact us before ordering and we will confirm delivery availability.

Yes. Free collection is available from our Kensington location by appointment.

You may also arrange your own courier at your cost, provided collection is coordinated with SHAMI in advance. SHAMI operates as an online-order seafood business rather than a walk-in retail store.

Yes. Due to the perishable nature of our products, someone must be available to receive the order. Drivers cannot leave seafood orders unattended.

Yes. Cut-and-devein preparation is available for selected SHAMI prawn products at R10 per box.

Add one Cut & Devein service for every box requiring preparation and use the order notes to provide any relevant preparation instructions.

Products that are out of stock cannot normally be ordered.

In the unlikely event that an item becomes unavailable after you place your order, we will contact you before fulfilment. You may choose an approved replacement or receive a refund for the unavailable item.

We will not substitute products without your approval.

Keep fresh seafood properly chilled until use and place frozen products in the freezer as soon as your order arrives.

Follow any storage or preparation instructions shown on the product packaging.

Yes. Unopened frozen products may be eligible for return within seven days of delivery, provided they have remained fully frozen, are unused and are in their original packaging.

Returns must be approved in advance and are subject to inspection.

Fresh, thawed, opened or custom-prepared products cannot be returned for a change of mind. Sale items and gift cards are also not eligible for change-of-mind returns.

Damaged, unsafe, defective or incorrect items are handled separately under our Refund Policy.

Please inspect your order immediately and contact us within six hours of delivery where reasonably possible.

Prompt notification, photographs and the original packaging will help us assess issues involving perishable products.

This reporting request does not limit any rights available under applicable consumer law.

Approved refunds are returned to the original payment method within ten business days. Your bank may require additional processing time.

SHAMI does not offer direct exchanges. Once an approved return has been completed, you may place a new order for the replacement product.

Yes. Use the Bulk Orders page to send us your product requirements, quantities and delivery location.

SHAMI will respond with information about availability, pricing and delivery options.